Intelligent Automation (IA) – Part 3


Simon Abela co-founder at STABS.
Inspired by the book – “INTELLIGENT AUTOMATION: Learn how to harness Artificial Intelligence to boost business & make our world more human” by Pascal Bornet, Ian Barkin, Jochen Wirtz, Simon shares his thoughts regarding a subject his passionate about.

Successful Intelligent Automation (IA) transformations

This infographic shows quotes which lead to Successful Intelligent Automation (IA) transformations.

How organisations succeed in implementing Intelligent Automation (IA)

Succeeding in IA transformation is not easy nor is it guaranteed. The main challenges are:
1. Gaps in Management Vision and Support
2. Barriers due to change management
3. Issues related to data
4. Technical challenges
5. Cost and efficiency challenges
6. Talent scarcity
7. The complexity of the transformation

A recommended IA transformation roadmap

The advantage of this roadmap is that it allows an iterative approach. It starts with management framing the structural, high-level components of the transformation before they get refined and implemented in the following phases of the project. This ensures the consistency of the outcome with the initial vision while ensuring the deployments are optimally prioritized and monitored. The transformation roadmap is broken down into four main components:

Organisational structures required for a Successful Intelligent Automation (IA) transformation

1. IA initiatives must be sponsored by the highest level of management in the company Enterprise – wide scope (as opposed to one or a few departments or divisions) will ensure the highest economies of scale, investment capacities, generated benefits, and scalability. In summary:

“Think big, start small, and scale fast.”

2. Effective governance requires three main parties.
a. IA leadership committee
b. A centre of excellence (CoE)
c. IA CoE leader

3. An IA centre of excellence (CoE) to implement and innovation

4. An Automation Operations Centre (AOC) to maintain automation programs


IA transformation projects (like all other projects) may fail or succeed, the above are points to bear in mind and follow when implementing an IA transformation project.
That’s a wrap for my third article on Intelligent automation. I hope the above inspired you in the same way it inspired me when I read this amazing book – Goodbye till my next article.